XDR

The operations and support service aims to provide continuous technical support, implement requested changes to endpoint and network infrastructure, monitor the product’s health, update rules, perform threat hunting activities, and ensure the product operates efficiently from a cybersecurity perspective.

Key activities under operations and support services include:

• Continuous tuning by L2 SecOps analysts under operations services.
• Configuration developments by L2 SecOps analysts based on customer requests or critical vulnerabilities.
• Operational tasks to address product-related issues under technical support.
• Work on desired use cases.
• Integration of new agents and network infrastructures.
• Writing requested rules under operations.
• Periodic system health checks.
• Periodic checks and reporting of threat hunting infrastructure.
  
  For further details, you can contact our team.